Warranty Period

AFTER SALE SERVICES

FAQ

Read our frequently asked questions about our products and its operation.

Our Products

View all of SUNNY’s products and  product information as well as operating manuals for all models.

AFTER SALE SERVICES

Warranty Period

Emergency Lights

  • 10 Years Warranty
    for LED bulbs
  • 5 Years Warranty
    for electronic circuits
  • 2 Years Warranty
    for Batteries
ป้ายทางหนีไฟ ป้ายทางออกฉุกเฉิน Fire Exit Sign

Emergency Exit Signs

  • 3 Years Warranty
    for LED bulbs
  • 5 Years Warranty
    for electronic circuits
  • 3 Years Warranty
    for Batteries
CCUตู้ควบคุมระบบไฟฟ้าสำรองฉุกเฉิน

CCU

  • 5 Years Warranty
    for electronic circuits
  • 2 Years Warranty
    for Batteries

Inverter

  • 5 Years Warranty
    for electronic circuits
  • 2 Years Warranty
    for Batteries
  • 1 Year Warranty
    on the Inverter
โคมไฟฉุกเฉิน Remote Lamp

Accessories

  • 10 Years Warranty
    for LED bulbs
แบตเตอรี่ สำรองไฟ ฉุกเฉิน

Rechargeable Batteries

  • 1 Year Warranty

AFTER SALE SERVICES

Warranty Conditions

1. The Warranty will only be covered if the customer fills in the “warranty registration form” and mail the return part back to the company within 7 days from the day of purchase. If this is not carried out the warranty will be considered void.
2. The warranty only covers the unit’s internal parts. The conditions and durations for the warranty of each part is as specified and the duration of the warranty is calculated from the date of purchase.
3. Please show your warranty card every time you contact our service center or the dealer you purchased the product from.
4. Products that falls into the following category are considered not covered by the warranty.
 4.1. The product was used in a way not specified in the manual.
 4.2. The product was used with accessories not meeting the required specifications specified in the manual.
 4.3. The product seems to have been damaged from being dropped or from strong impact, for example, the parts are loose, dented, scrapped or misshapen.
 4.4. The product has been repaired or modified by personnel not authorized by our company.
 4.5. The Warranty Void sticker is torn or removed.
 4.6. The product is damaged from careless use or incorrect maintenance, for example, the battery is swollen from overcharging, quick charging was used on the battery, the battery terminals have been short-circuited, the unit was used until the battery was completely discharged and not recharged immediately, the product was stored for long periods until the Battery Checker warning activates and still it is not plugged-in to charge.
 4.7. The product was stored in an unsuitable environment, for example, a location with moisture or water vapor.
 4.8. The product was supplied with a faulty AC power supply.
 4.9. Damages from natural causes such as fire, being summered in fluids, humidity, chemicals or force majeure.
 4.10. Damages from insects or animals.